Last updated: August 26, 2026
By registering as a Client on Hybrid Trakr ("the Platform," "we," "us," "our"), you ("Client," "you") agree to be bound by these Client Terms and Conditions ("Client Terms") and our Privacy Policy. If you do not agree, do not register or use the Platform.
You must meet the minimum age requirement for your region to register as a Client. Age and consent requirements are confirmed as part of our ongoing legal review.
You must provide accurate registration information, including a valid coach invite code where required.
Consult a physician before beginning any exercise, nutrition, or training program. The Platform and the coaching services provided through it are not a substitute for professional medical advice, diagnosis, or treatment.
You confirm that you are physically able to participate in the exercise and nutrition programs provided through the Platform, and that you have no medical condition that would prevent you from safely participating, or that you have consulted a physician who has cleared you to do so.
You assume all risks associated with participating in fitness and nutrition programs offered through the Platform, including but not limited to the risk of injury, illness, or death.
Coaches on the Platform are independent professionals. The Platform does not independently verify the medical safety or appropriateness of any coach's advice for your specific health situation. You are responsible for disclosing relevant health information to your coach and for stopping any activity that causes pain, discomfort, or that you believe may be unsafe.
If you experience chest pain, severe shortness of breath, dizziness, or any medical emergency, stop immediately and seek emergency medical care.
The Platform connects you with an independent fitness/nutrition coach and provides tools to track workouts, nutrition, body metrics, sleep, and other wellness data.
The Platform is a technology facilitator. Your coach — not the Platform — is responsible for the professional advice, programs, and plans provided to you.
Results from any coaching program vary by individual and are not guaranteed.
Coaching plans are purchased through the Platform's payment system for the duration and price specified at the time of purchase.
Our refund and cancellation policy is being finalized and will be published here once confirmed.
Subscriptions do not auto-renew unless explicitly stated at checkout.
All payments are processed through Razorpay. The Platform does not store your full payment card details.
Coaches are independent professionals, not employees or agents of the Platform.
The Platform is not responsible for the quality, safety, or outcome of coaching advice provided by your coach, except to the extent required by applicable law.
If you have concerns about a coach's conduct or advice, you may report it to support@hybridtrakr.com, and the Platform may investigate and take appropriate action, including coach account suspension.
You agree to use the Platform only for lawful purposes and not to harass, abuse, or harm your coach or other users.
You agree not to share your account credentials with others or misuse the Platform's messaging or data features.
The Platform collects health and fitness data (such as sleep, heart rate, body metrics, and workout logs) to provide the service and share with your coach.
Further detail on how your data is collected, used, and protected is set out in our Privacy Policy, which is incorporated into these Client Terms by reference.
You may request deletion of your account and associated data by contacting support@hybridtrakr.com or through in-app account deletion, subject to any legal retention requirements.
You may cancel your account at any time through the app or by contacting support.
We may suspend or terminate your account for violation of these Client Terms, fraudulent activity, or abusive conduct toward coaches or staff.
Termination does not automatically entitle you to a refund for unused coaching plan time; refund eligibility is governed by Section 5.
The Platform is provided "as is" without warranties of any kind, express or implied.
To the maximum extent permitted by law, the Platform is not liable for any injury, illness, or damage arising from your participation in any coaching program, exercise, or nutrition plan obtained through the Platform.
To the maximum extent permitted by law, the Platform's total liability to you for any claim shall not exceed the amount you paid to the Platform in the 12 months preceding the claim.
You agree to indemnify and hold harmless the Platform, its owners, officers, and employees from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the Platform, your violation of these Client Terms, or your violation of any law or third-party right.
Our governing law and dispute resolution process are being finalized and will be published here once confirmed.
We may update these Client Terms from time to time. We will notify you of material changes through the app or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.
Questions about these Client Terms can be sent to support@hybridtrakr.com.